Privacy Policy

1. Who We Are

IndigoMinds Ltd is a private neurodevelopmental assessment and support service registered in England and Wales. We are committed to protecting and respecting your privacy.

This policy explains how we collect, use, store, and protect your personal information when you use our website or services.

2. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number)
• Health and background information relevant to assessment
• Booking and appointment information
• Payment information (processed securely; we do not store card details)
• Website usage data (via cookies and analytics)

3. How We Use Your Information

Your information is used to:

• Provide and manage our clinical services
• Process bookings and payments
• Communicate with you about appointments and results
• Improve our website and services
• Comply with legal and regulatory obligations

4. Data Sharing

We do not sell or rent your personal data. We may share information with trusted third-party providers who assist in delivering our services (e.g., payment processors, secure communication tools), all of whom are bound by confidentiality agreements.

We may also share information where required by law or a regulatory authority.

5. Data Retention

Clinical records are retained in accordance with NHS and professional guidelines (typically a minimum of 7 years for adults, and until age 25 for children). Other personal data is retained only as long as necessary for the purposes it was collected.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict certain processing
• Withdraw consent at any time

To exercise your rights, please contact us at the details provided on our website.

7. Cookies

Our website uses cookies to improve your experience and analyse site usage. You can control cookie settings through your browser. For more information see our Website Usage policy.

8. Contact Us

If you have any questions about this policy or how we handle your data, please contact us through our website. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.